Privacy Statement
When you use our site or call us, you are trusting us with your information. At The Florence Nightingale Group of Companies, we understand the importance of this responsibility. Accordingly, this Privacy Statement lets you know:
- What information we collect and why we collect it
- How we make use of that information including who we may share it with
- Further information sources available to you
The Office of the Privacy Commissioner ( www.privacy.org.nz ) provides further details of the New Zealand Privacy Act and how it protects personal information in New Zealand.
Please take time to read our Privacy Statement.
The information we collect
The information about you that we collect includes:
- Information about you e.g. your name and contact details
- Information about your contact with us e.g. as and when you complete forms, make job applications, telephone us and we make recordings, via the enabled cookies setting and your IP address which will show how you navigated our site
- Information that is automatically collected e.g. via the cookies when you visit our webpages
- Personal information e.g. that relating to your health. This information will only be collected and used where it’s needed to provide the product or service you have been allocated by your funder, e.g. ACC or the MoH, or which you have requested, or to comply with our legal obligations
- Information you may provide us about other people who may be interested in our services
How we use your information
We use your personal information only where:
- You need help with a forgotten password or are having login problems with one of our site services
- You have given us your permission to send you information about our services and selected business partners which we believe may interest and benefit you. This may also include advertisers where our site may contain links to these other sites. You should be aware that we are not responsible for the privacy practices of our business partners and advertisers
- It is required so we can provide the services you have requested
- It is required for us to meet our legal and regulatory obligations, e.g. when we change our Terms and Conditions, or for the detection and prevention of fraud
- You want to enter certain site services without having to log in each time you visit
If you don’t want us to collect and use your personal information in these ways, it may mean that we are unable to provide you with our services.
Cookies
Our website uses third party cookies from Google Analytics. They enable us to carryout Demographics and Interest Reporting, which gives us insight into browsing behaviour relating to visitor age, gender and interests on an anonymous and aggregated level. This is done to help us understand browsing behaviour so we can give you a better experience when visiting our sites.
Our websites place a cookie on the hard drive of your computer. A “cookie” is a file which allows us to track and target the interests of our website users. Cookies are used to analyse your use of our website and can enable us to present information including adverts when you visit our websites.
The information we collect and share with third parties through cookies is aggregated and therefore anonymous (it does not include personal information which is likely to identify you). The information may be used to serve you ads in relation to our products when you visit our websites and any third party websites.
You can access information about Google’s Privacy Policy here: http://www.google.com/intl/en/policies/privacy/
While we recommend that users enable cookies on their browsers in order to enjoy all the features of our websites, the decision remains in the hands of you, the individual. Most browsers allow you to control the management of cookies.
With whom we may share your information
- Florence Nightingale Group employees and any contracted supplier of services relevant in the provision of services to you
- Regulators
- Funders
Where your information is processed
The information we hold is processed in New Zealand and in accordance with the New Zealand Privacy Act.
How we protect your information
We take information and system security very seriously and we strive to comply with our obligations at all times. Any personal information which is collected, recorded or used in any way, whether on paper, online or any other media, will have appropriate safeguards applied in line with our data protection obligations.
Your information is protected by controls designed to minimise loss or damage through accident, negligence or deliberate actions.
Our employees also protect sensitive or confidential information when storing or transmitting information electronically.
Our security controls are aligned to industry standards and good practice; providing a controlled environment that effectively manages risks to the confidentiality, integrity and availability of your information.
How long we keep your information
We will keep your personal information only while it is necessary to provide you services that meet your needs.
We may also keep your information after this period but only where required to meet our legal or regulatory obligations. The length of time we keep your information for these purposes will vary depending on the obligations we need to meet.
Changes to this Privacy Statement
In order to reflect the fact that our business is growing constantly, we reserve the right to change this policy at any time. We will notify site users of any changes to the Privacy Statement via this website.
Further information or to make a complaint
Contact the Office of the Privacy Commissioner (www.privacy.org.nz) for detailed information or email admin@florence2care.co.nz and we will do our best to resolve any issues.
