At Florence Nightingale Agency, we honour the diverse needs and aspirations of the people we serve. Our approach is grounded in creating meaningful connections – not only with kiritaki and their whānau (family) but also within the wider hapori (community). We believe that true care extends beyond physical well-being – it embraces emotional and social dimensions, taking a holistic approach to enrich the lives of those we serve.
Our philosophy is simple yet profound: we are ‘People Who Care.’ Committed to delivering better outcomes, we provide high-quality, person-centred support that meets the care needs of kiritaki precisely when they need it. Our mission is to empower kiritaki to live with mana (dignity), rangatiratanga (independence), and māia (confidence).
Rooted in respect for the identity and lived experiences of each kiritaki, our approach ensures care is tailored to individual goals and circumstances. Whether assisting with daily tasks, supporting rehabilitation, or helping to regain independence, we strive to make a meaningful difference in every life we touch.
We approach each kiritaki with compassion and understanding
We build relationships on a foundation of trust.
We are proactive, flexible, and available whenever you need us.
We are principled, honest, and operate with the highest integrity.
We respect and acknowledge the unique needs and circumstances of each kiritaki.
By choosing Florence Nightingale Agency, you are choosing a legacy of care and compassion that has stood the test of time. We are committed to delivering personalised, culturally safe care that reflects the aspirations and needs of every kiritaki. Guided by a deep respect for the diverse backgrounds of those we serve, we create environments where kiritaki and whānau feel supported, valued, and safe.
We understand that care is about more than just meeting immediate needs—it’s about fostering trust, respect, and a sense of belonging. Through regular feedback, surveys, and quality monitoring, we uphold the highest standards, ensuring that our care is effective, adaptable, and aligned with best practices.
With the support of Care On Call, we combine proven methods with genuine passion, delivering care you can trust and rely on.
